Terms of Service

EZBookings provides software that appointment businesses - salons, barbers, nail studios, spas, and similar - use to take bookings from their own clients. These Terms are between you and blueobsidian.io LLC ("we", "us"), the company that operates ezbookings.shop and the EZBookings service. EZBookings is a trading name of blueobsidian.io LLC. By using the service you agree to them.

We are not the business you booked with. We do not perform the service or handle the appointment in person. Every booking you make is a contract between you and the appointment business whose page you booked through - including the service performed, when it takes place, and whether it is right.

This distinction is the practical answer to most questions. A service that does not match what was booked, a missed appointment, an allergy, a wrong time: the business owns all of it. What we own is the software, the payment flow, and the messages sent through us.

You must be at least 18 to book and pay for an appointment or to hold a business account. If you create an account for a business, you confirm you are authorized to bind that business.

Business accounts may sign in with an email and password or with a Google or Apple account. Where you use a third-party sign-in, we receive only your name, email address and a stable identifier from that provider, and we never receive your password. Signing in with a provider does not give that provider access to anything else we hold.

You are responsible for what happens under your account. Tell us at [email protected] if you believe it has been used without your permission.

Clients do not need an account. You book on a business's page, and the confirmation gives you a private link that lets you see or cancel that appointment without signing in to anything. Treat the link as private: anyone holding it can see and cancel the appointment.

Services, prices, deposits, durations, staff and opening hours are set by the business and can change without notice. The times offered on a booking page come from the hours that business has configured, less anything already booked.

An appointment is confirmed when the booking completes and payment succeeds. The business can still cancel or reschedule it - if they do, they contact you, and any deposit you paid is handled under the Cancellation and Refund Policy.

What a service involves, how long it really takes, what products or techniques are used and whether it suits you are matters for the business. If you have an allergy, a skin condition, or anything else that affects the service, tell the business directly before your appointment. We do not verify service descriptions and cannot vouch for them.

A booking fee is added when you book and is shown as its own line before you pay. It goes to us, not to the business. We never add it silently and never fold it into the service price.

The fee is a small flat amount per booking, disclosed before you enter a card, in the currency you are charged. The deposit shown beside it is the business's, not ours, and comes off what you owe them for the service. Any remaining balance, any tip and any tax are settled with the business directly and are set by them.

Your card statement may show the business's name rather than ours, because the charge is made on that business's own payment account.

Whether the booking fee comes back on a refund is described in the Cancellation and Refund Policy.

Card payments are processed by Stripe. We never see or store your full card number. Your payment is made to the business's connected Stripe account, and by paying you also agree to Stripe's terms as they apply to you.

What you pay when you book is the deposit the business set for that service, if any, plus the booking fee. The rest of the service price is settled with the business in person, by whatever means they accept, and that part is between you and them and is not covered by these Terms.

Businesses pay us no subscription for the core booking software. They pay their own card processing costs on money they collect, which are set by Stripe and not by us.

Email is the only channel we use to reach you. We do not send text messages. When you book we email you a confirmation, and we may email you a reminder before the appointment and a notice if it is changed, canceled or refunded. These are transactional messages about an appointment you made, and they are part of the service rather than marketing.

A business can export its own client list from its dashboard and contact those clients separately, using its own email tools. A message sent that way comes from the business rather than from us, and the business is responsible for it and for honoring any unsubscribe. We do not sell your address to anyone, we do not send marketing on a business's behalf, and we do not email you about a business you have never booked with.

An email address is asked for at booking because it is how the confirmation and the reminder reach you. If you would rather not hear from us about an appointment, tell the business and they can note it on your record.

The Acceptable Use Policy is part of these Terms. In short: do not make fraudulent or malicious bookings, do not block out a business's calendar with appointments you do not intend to keep, do not attempt to reach data belonging to another client or another business, do not scrape or resell the service, and do not use it to send messages people did not ask for.

We own the software and everything we put into it. Businesses own their service lists, photographs, branding and client lists - a business that leaves takes its client list with it, and we do not claim rights over it beyond what we need to run the service.

You keep the rights to anything you submit, and you give us permission to use it as far as is necessary to run the service - for example, showing your name and contact details to the business you booked with.

We do not promise the service will be uninterrupted. We may change, suspend, or withdraw features, and we may suspend an individual business's access for the reasons set out in the Business Agreement. An outage does not cancel an appointment: an appointment already booked stands, and the business still holds the time.

The service is provided as-is. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, our total liability to you for any claim relating to the service is limited to the greater of the fees you paid us in the twelve months before the claim, or one hundred US dollars. We are not liable for indirect or consequential loss, or for lost profits or goodwill.

Nothing here limits liability that cannot be limited by law - including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow these exclusions, in which case they do not apply to you.

Claims about the service itself - how it was performed, its result, its safety, or whether it matched what was described - are claims against the business, and this limit does not extend our responsibility for them.

If you use the service in breach of these Terms and that causes a claim against us, you agree to cover our reasonable costs in dealing with it. This does not apply to ordinary consumer use of the service to book an appointment.

You may stop using the service at any time and ask us to delete your account. We may suspend or end your access if you breach these Terms, if we are required to by law, or if continuing would expose us or a business to fraud, chargebacks, or action by a payment provider.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Before filing anything, email [email protected] - nearly everything is a misunderstanding about who charged what, and it is faster to just ask.

Nothing in this section removes any right you have to bring a claim in your local small-claims court, or any consumer right that cannot be waived where you live.

Please read this section carefully. It affects how any dispute between you and us is decided, and it limits the ways you can bring a claim.

First, talk to us. Send a written description of the problem and what you want to [email protected] and give us sixty days to sort it out. Most disputes are a misunderstanding about who charged what and are resolved in a single reply.

If it is not resolved in those sixty days, you and we agree that any dispute arising out of or relating to these Terms or the service will be settled by binding individual arbitration, administered by a recognized US arbitration provider under its consumer rules, rather than in court. The arbitrator decides the dispute and the award may be entered as a judgment. Either of us may still bring an individual claim in small-claims court instead, if it qualifies.

Claims are brought individually. You and we each waive any right to a jury trial and any right to bring or take part in a class, collective, consolidated or representative action. An arbitrator may award relief only to the individual party seeking it, and only to the extent needed to resolve that party's own claim.

You may opt out of this arbitration agreement by emailing [email protected] within thirty days of first accepting these Terms, saying that you opt out and giving the account or appointment the opt-out relates to. Opting out costs you nothing and changes nothing else in these Terms.

If the class-action waiver above is held unenforceable as to a particular claim, that claim is severed and heard in court, and the rest of this section still applies to everything else. Nothing here prevents either of us from seeking an injunction in court to protect intellectual property or to stop unauthorised access to the service.

Any claim relating to the service must be brought within one year of when it arose, to the fullest extent the law allows. After that it is permanently barred. Some jurisdictions do not allow a shortened limitation period, in which case this does not apply to you.

• Force majeure. Neither of us is responsible for a failure caused by something outside our reasonable control - a payment processor, hosting or network outage, a power or telecommunications failure, an act of government, an epidemic, a strike, a fire, a flood, or a war.
• Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a company that acquires the business or its assets, or within our corporate group, without notice; your rights under these Terms travel with you.
• Severability. If a provision is held unenforceable, it is narrowed to the smallest extent that makes it enforceable, or removed if it cannot be, and the rest of these Terms continue in force.
• No waiver. Not enforcing a provision on one occasion is not a waiver of it on any other. A waiver counts only if it is in writing from us.
• Entire agreement. These Terms, together with the policies they reference, are the whole agreement between you and us about the service and replace anything said before.
• No third-party beneficiaries. Nobody other than you and us can enforce these Terms, except that a business may rely on the sections that describe your obligations to it.
• Independent parties. Nothing here creates a partnership, joint venture, employment or agency relationship between you and us, or between us and a business.
• Notices. We give notice through the service or by email to the address on your account; you give notice to [email protected]. Notice by email counts as received the day it is sent.
• Electronic communications. You agree to receive agreements, disclosures and notices from us electronically, and that they satisfy any requirement that they be in writing.
• Survival. The sections on ownership, disclaimers and liability, indemnity, arbitration, the time limit for claims and this section survive the end of this agreement.

The service relies on providers we do not control - a payment processor, a hosting provider, an email provider. We choose them carefully and list them in the Subprocessors page, and we are not responsible for their own acts, outages or terms. A link from our pages to somewhere else is not an endorsement of it.

If you send us feedback or an idea about the service, we may use it without owing you anything for it. That is not us claiming anything else you own; it is so a suggestion in a support email does not become a dispute about a feature.

We may update these Terms. The date at the top of this page changes when we do. If a change materially reduces your rights we will give notice through the service before it takes effect, and continuing to use the service afterwards means you accept it.

Questions about these Terms: [email protected]. Anything else: [email protected], or the contact form on this site.

Written notice goes to blueobsidian.io LLC, 11000 W McNichols Rd, Ste 323, Detroit, MI 48221, United States. Telephone (313) 246-3280.